Return & Exchange Policy
At THOMHNO, every piece is created with care and produced specifically for your order. Because our products are made to order, we do not accept returns or exchanges simply because you have changed your mind or selected the wrong size.
However, if you receive an item that is damaged, defective, misprinted, or different from what you ordered, we will be happy to review the issue and arrange an appropriate resolution.
Eligible Returns & Replacements
As our products are made to order, we do not accept returns or exchanges for change of mind, incorrect size selection, or personal fit preferences. If you receive an incorrect, damaged, defective, or significantly misprinted product, please contact us within 7 days of delivery for a replacement or appropriate resolution.
Reporting an Issue
To process a claim, please provide your order number, clear photos of the product and issue, and photos of the original packaging and shipping label. An unboxing video is strongly recommended for damaged or incorrect orders and may be required to verify certain claims.
Size & Product Variations
Please check our Size Guide before ordering. Apparel measurements may vary by approximately ±0.5 inch, which is considered within standard tolerance. Minor colour differences caused by screens, lighting, or the printing process are also not considered defects.
Delivery & Undelivered
Please ensure your shipping details are accurate and someone is available to receive your order. THOMHNO is not responsible for failed deliveries caused by incorrect details, unavailable recipients, refused deliveries, unsuccessful COD acceptance, or other customer-related circumstances. Re-delivery may incur additional shipping charges.
Damaged Packages
If your package arrives visibly damaged, please photograph the package before opening it and record an unboxing video where possible. Please open packages carefully, as damage caused by scissors, knives, or other sharp objects may not be eligible for replacement.
Resolution & Refunds
Approved replacements are generally processed within 2–3 business days, with delivery times depending on the destination and courier. Approved refunds will be processed to the original payment method or another appropriate method. Do not send any product back without receiving return instructions from THOMHNO. All claims are subject to review.
Contact Us
For an eligible product issue, please contact THOMHNO within 7 days of delivery through our Contact Us page. Please provide your order number and the relevant photographs or other evidence so that we can review your claim.